Nurcareer ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over your information when you use our website, apps and services (the "Services").
1. Overview
We collect data to deliver the Services — to match you with mentors, deliver courses, process payments, and keep your account secure. We never sell your personal data.
2. Data we collect
- Account data: name, email, password (hashed), profile information you provide.
- Learning data: course progress, submissions, mentor interactions, certificates earned.
- Payment data: handled by our payment processors (Paystack, Stripe). We never store full card numbers.
- Usage data: pages visited, device, browser, approximate location, IP address.
- Communications: emails, support tickets, mentor session notes.
3. How we use your data
- To provide and personalise the Services.
- To match you with mentors and recommend courses.
- To process payments and send transactional emails.
- To keep accounts secure and prevent abuse.
- To improve our products through aggregated analytics.
- To send marketing communications you have opted into. You can opt out at any time.
4. When we share data
We share data with:
- Mentors you are matched with (limited profile and progress info needed for sessions).
- Service providers (hosting, email, analytics, payments) under strict data agreements.
- Authorities when required by law or to protect rights and safety.
- Business transfers: if Nurcareer is acquired, data may be transferred subject to this policy.
5. Cookies & tracking
We use cookies and similar technologies for essential functionality, preferences, analytics and measurement. See our Cookies Policy for details and how to manage them.
6. Data retention
We retain personal data while your account is active and for a reasonable period after — typically up to 7 years for tax and legal records. You can request deletion at any time (see Section 7).
7. Your rights
Depending on your jurisdiction (GDPR, NDPR, CCPA), you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data ("right to be forgotten").
- Object to or restrict certain processing.
- Export your data in a portable format.
- Withdraw consent (for processing that depends on it).
To exercise these rights, email privacy@nurcareer.com.
8. Security
We use industry-standard safeguards including TLS encryption in transit, encryption at rest for sensitive fields, hashed passwords (bcrypt, 12 rounds), least-privilege access, and continuous monitoring. See our Security page for more.
9. Children
The Services are intended for users 16 and older. We do not knowingly collect data from children under 16. If you believe a child has provided us with data, contact us and we will delete it.
10. International transfers
We may transfer data to countries outside your own. Where we do, we rely on Standard Contractual Clauses or equivalent safeguards.
11. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or in-product notice at least 30 days before they take effect.
12. Contact us
For privacy questions or to exercise your rights, contact our Data Protection Officer at privacy@nurcareer.com or visit our Contact page.